How it works

Live on every channel in an afternoon.

No new phone number. No consultants. Install, connect, teach, and go live — all from the dashboard.

  1. 01

    Set up your store workspace

    Install Trabot from the Shopify app store and confirm the workspace: brand name, business hours, escalation rules, and the tone the agent should reply in. We read your catalogue with read-only scopes.

    Store settings — configure the workspace, brand voice, business hours and escalation rules.
  2. 02

    Connect your channels

    Bring the channels your customers already use. WhatsApp today via Meta's guided embedded signup (your own number, your own WABA); web chat by dropping a snippet on your storefront. Instagram and Messenger are rolling out — flip them on the moment they ship.

    WhatsApp

    Your existing WhatsApp Business number, via Meta's official Business Platform.

    Live

    Web chat

    Embed the agent on your storefront for pre-purchase questions and handoff.

    Live

    Instagram

    Instagram DMs answered by the same agent, with the same brain.

    Coming soon

    Messenger

    Messenger threads land in the same inbox as WhatsApp and Instagram.

    Coming soon
  3. 03

    Teach the agent your catalogue and policies

    Point Trabot at your product pages, sizing guides, FAQs, and returns policy. Automatic and incremental indexing keeps the knowledge base fresh — a Shopify product edit re-indexes just that product.

    knowledge / sources

    Sample Store

    Auto-synced
    • Links24
    • PDFs6
    • Text snippets12
    • Catalogue products318

    Last indexed 2m ago · incremental

  4. 04

    Go live and watch it work

    Turn the agent on for a subset of threads, or all of them. Every reply is inspectable in the shared inbox; every hand-off comes with the full transcript.

    flows / returns.flow

    1. 1Collect order numberinput
    2. 2Verify ordertool
    3. 3Ask reason for returninput
    4. 4File support ticketaction
    5. 5Confirm to customerreply

What you need before you start

  • A store on a supported platform (Shopify today; Zid coming).
  • At least one live channel: a WhatsApp Business number, or your website for web chat.
  • Your policies and docs — returns, delivery, sizing, gifting, PDFs.

What Trabot never does

  • Never takes payment. Checkout stays on Shopify.
  • Never writes to your store beyond what you approve.
  • Never sends marketing to customers who haven't opted in.

Ready to answer every conversation, on every channel?

Start freeSee pricing