Answers
Start on WhatsApp for free.
$0/mo
Pricing
Start free. Scale when the agent earns its keep.
No per-seat tax. Pricing is tied to conversations the agent handles — not to how many people on your team open the inbox.
Start free
Sells
Turn conversations into orders.
$25/mo
14-day free trial
Scales
Team inbox and grounded answers.
$79/mo
14-day free trial
Enterprise
Committed volumes, SLA, dedicated CSM.
Custom
Full comparison
| Feature | Answers | Sells | Scales | Enterprise |
|---|---|---|---|---|
| What it does | ||||
| AI agent on all connected channels (Arabic dialects + English, 24/7) | ✓ | ✓ | ✓ | ✓ |
| Live catalogue answers (product, price, stock) | ✓ | ✓ | ✓ | ✓ |
| Order tracking on any connected channel | ✓ | ✓ | ✓ | ✓ |
| Conversational ordering (secure checkout link) | — | ✓ | ✓ | ✓ |
| Abandoned-cart recovery | — | ✓ | ✓ | ✓ |
| AI product recommendations | — | ✓ | ✓ | ✓ |
| Marketing campaigns (merchant-initiated) | — | ✓ | ✓ | ✓ |
| Knowledge base (policies, FAQs, guides) | — | — | ✓ | ✓ |
| Returns & human handoff | — | — | ✓ | ✓ |
| Shared team inbox | — | — | ✓ | ✓ |
| Limits | ||||
| AI conversations / month | 75 | 750 | 3,000 | Custom (committed) |
| Conversation overage | — | $0.08 | $0.08 | Committed rate |
| Automated messages / month | 500 | 5,000 | 25,000 | Unlimited |
| Team seats | 1 | 2 | 5 | Unlimited |
| WhatsApp numbers | 1 | 1 | 1 | Custom |
| Platform | ||||
| Analytics | Basic | Basic | Advanced | Custom + BI export |
| API access | — | — | — | ✓ |
| Remove branding | — | ✓ | ✓ | ✓ |
| Support | Community | Priority | Dedicated CSM + SLA | |
| Onboarding | Self-serve | Self-serve | Guided | White-glove |
How a conversation is counted
One AI conversation = a single 24-hour session with one customer on any connected channel in which the agent generates replies, no matter how many messages are exchanged inside it. Automated messages you send (recovery, campaigns, order updates) are counted separately and are a cap, not a charge.
WhatsApp fees are paid to Meta, not to us
You connect your own WhatsApp Business Account and pay Meta directly at Meta's published rates. Trabot adds no markup and takes no cut. A verified WhatsApp Business Account is required on every plan.
If you go over your plan
Overage is opt-in. Turn on "never pause my agent" and conversations continue past your cap at $0.08 each, hard-capped at 5× your plan's allowance so a bad month can't produce a shock bill. Leave it off and the agent pauses AI replies until the next cycle.Overage metering is live; automatic invoicing is rolling out.
How you're billed
Subscriptions on Shopify are billed through your Shopify account and sync automatically. Merchants who sign up directly at app.trabot.ai are billed directly. Zid billing arrives with that integration.
Pricing FAQ
- How is a conversation counted?
- One AI conversation = a single 24-hour session with one customer on any connected channel in which the agent generates replies, no matter how many messages are exchanged inside it.
- Are automated messages counted the same way?
- No. Automated messages you send — abandoned-cart recovery, campaigns, order updates — are counted separately and are a cap, not a per-message charge.
- Do you mark up WhatsApp fees?
- No. You connect your own WhatsApp Business Account and pay Meta directly at Meta's published rates. Trabot adds no markup and takes no cut.
- What happens if I go over my plan?
- Overage is opt-in. Turn on "never pause my agent" and conversations continue past your cap at $0.08 each, hard-capped at 5× your plan's allowance so a bad month can't produce a shock bill. Leave it off and the agent pauses AI replies until the next cycle.
- How am I billed?
- Merchants on Shopify are billed through Shopify and the subscription syncs automatically. Merchants who sign up directly at app.trabot.ai are billed directly. Zid billing arrives with that integration.
- Can I cancel any time?
- Yes. Cancel from the dashboard. If you cancel mid-cycle you keep access until the end of the paid period; annual plans are non-refundable but you keep every month you paid for.